7 tips on what to do when a customer refuses to pay
Feb 21, 2024 23:27:36 GMT -6
Post by asadul5585 on Feb 21, 2024 23:27:36 GMT -6
Did you sell it and, when it came time to collect, your customers refused to pay? Get in touch, have a standard approach, offer facilities, suspend the service, seek specialized help, activate the Credit Protection System (SPC) and Serasa or take legal action. According to a survey by Serasa, the number of Brazilian defaulters has been growing and reached the mark of 69.83 million in November 2022. This has a direct impact on the financial well-being of enterprises. If you are facing problems with default and don't know what can and cannot be done in this situation, we have seven tips to help with collections without running the risk of breaking the law. How to deal with a customer who refuses to pay? The best option is to always try to charge in a friendly and standardized way, offering payment facilities.
If you are unsuccessful, you can take legal action. What are the legal measures to collect debts? Legally, the creditor can contact you via messaging apps, phone calls, SMS and even sending letters. If this strategy is not successful, it is possible to register the debtor's name in default records and also go to court, but be careful with the way you carry out this collection. If done irregularly, instead of helping you Kuwait Mobile Number List receive money, it could result in a lawsuit for moral damages. The Consumer Protection Code makes clear the rules for charging customers: Make calls only during business hours (8am to 6pm) Don't call several times during the day Do not charge during rest periods, such as weekends and holidays Deal only with the creditor – contacting family and co-workers is prohibited Clearly provide data relating to the debt in all contacts made It is also prohibited to withhold documents or assets from the debtor, except when the asset is part of the debt in question.
Now, let's understand how to act in accordance with these rules to deal with defaulting consumers. What to do if the customer refuses to pay? Always start with the friendliest ways to deal with this type of situation, that is, contact the customer, approach everything in a standardized way and offer payment facilities. If none of this works, you can suspend the service, seek specialized help, use the SPC and Serasa services and, finally, resort to legal proceedings. Let's look at each of these tips in detail? 1. Get in touch The first thing to do when a consumer defaults is to get in touch. The reasons for non-payment can range from financial problems to failure to send a bill, for example. Therefore, it is important to talk to those who owe money and understand their situation. With this information in hand, it is easier to suggest the most appropriate way for your client to pay what they owe.
If you are unsuccessful, you can take legal action. What are the legal measures to collect debts? Legally, the creditor can contact you via messaging apps, phone calls, SMS and even sending letters. If this strategy is not successful, it is possible to register the debtor's name in default records and also go to court, but be careful with the way you carry out this collection. If done irregularly, instead of helping you Kuwait Mobile Number List receive money, it could result in a lawsuit for moral damages. The Consumer Protection Code makes clear the rules for charging customers: Make calls only during business hours (8am to 6pm) Don't call several times during the day Do not charge during rest periods, such as weekends and holidays Deal only with the creditor – contacting family and co-workers is prohibited Clearly provide data relating to the debt in all contacts made It is also prohibited to withhold documents or assets from the debtor, except when the asset is part of the debt in question.
Now, let's understand how to act in accordance with these rules to deal with defaulting consumers. What to do if the customer refuses to pay? Always start with the friendliest ways to deal with this type of situation, that is, contact the customer, approach everything in a standardized way and offer payment facilities. If none of this works, you can suspend the service, seek specialized help, use the SPC and Serasa services and, finally, resort to legal proceedings. Let's look at each of these tips in detail? 1. Get in touch The first thing to do when a consumer defaults is to get in touch. The reasons for non-payment can range from financial problems to failure to send a bill, for example. Therefore, it is important to talk to those who owe money and understand their situation. With this information in hand, it is easier to suggest the most appropriate way for your client to pay what they owe.